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Terms & Conditions

Version 2024.2

  1. Prices apply according to the number of participants in the offer. If the number of participants is less than the number of participants, Dewina Tours & Travel has the right to inform the updated price. Prices include tax (TAX can change at any time with or without notice).


  2. A minimum DP (down payment) of 50% is required to book a tour. Participants are required to make tour booking payments according to the specified scheme and conditions. DP (Down Payment) that has been paid cannot be returned (NON REFUNDABLE).


  3. Participants are required to complete the visa document terms and conditions set by the Japanese embassy. Participants whose visas are rejected will be subject to a cancellation fine according to the conditions, such as airline fees, hotels, land tours, transportation (buses, trains, cars, etc.) that have been issued by Dewina Tours & Travel. Dewina Tours & Travel can assist in issuing visas (especially for Indonesian participants). Visa rejection is beyond the responsibility of Dewina Tours & Travel and is the absolute authority of the embassy that cannot be contested.


  4. Cancellation: Customer cancellation/visa rejection/visa delay before the departure date then:

    - NON REFUNDABLE deposit (for any reason). If the ticket has been issued, the TICKET IS FORFEITED.

    - 30 days before departure, a cancellation fee of 50% of the tour fee will be charged.

    - 14 days before departure, a cancellation fee of 100% of the tour fee will be charged.

    - Rescheduling will void the ticket. Rescheduling due to your own wishes will be charged. Please contact Dewina Tours & Travel for the fee.


  5. Force Majeure (an event that occurs beyond human control and cannot be avoided so that an activity cannot be carried out). If there is a natural disaster, epidemic or the like, for the safety of the participants, Dewina Tours & Travel has the right to reschedule/cancel the tour at any time unilaterally. Dewina Tours & Travel CANNOT BE SUE and any losses caused by this, if any, will be the responsibility of the participants.


  6. If a natural disaster such as a hurricane occurs at the airport and disrupts departure/return, participants must follow the provisions provided by Dewina Tours & Travel and wait until the situation has improved. Extra costs such as accommodation and meals are the responsibility of the participants. If there is a change in the schedule due to force majeure, participants cannot apply for a refund.


  7. If the tour schedule is carried out during the high season (holiday season), there will be a possibility of a price increase in all tour services. The cost of the increase will be the responsibility of the participants.


  8. If there is a price increase due to a change in the tour schedule, the cost is the responsibility of the participants.


  9. Costs outside the tour package are the responsibility of the participants. Dewina Tours & Travel is not responsible for costs outside the tour package.


  10. Participants must understand what has been conveyed in the tour details (include, exclude, itinerary, Terms and Conditions and payment scheme).


  11. The tour itinerary or type of vehicle can be changed/deleted depending on the situation and conditions, traffic/weather/force majeure.


  12. Tour costs are subject to change at any time without prior notice. Adjusted to the prevailing situation and conditions if there is an increase in price, exchange rate, hotel, airport tax, tipping, toll fees, additional services and others.


  13. Dewina Tours & Travel has no obligation to show proof of refund, payment receipt or details one by one, either from the airline or other vendors.


  14. Dewina Tours & Travel is not responsible if participants cannot pass through immigration or do not comply with applicable regulations while in Japan which causes participants to deal with Japanese law. And there is no refund.

  1. Dewina Tours & Travel will try to provide the best service, but Dewina Tours & Travel is not responsible and cannot be sued for:

    - Accidents, loss or delay of baggage by airlines, hotels, and other means of transportation.

    - If there is a service in the package that is not used by the participant due to being absent or sick, the participant is not entitled to claim a deduction for the unused service or replace it with someone else.

    - Loss of time, changes to travel plans or additional costs due to failure, disruption and delay of aircraft/trains/other means of transportation so that they cannot depart/arrive at the destination on the specified day/time.

    - Termination or change in transit by air.

    - Loss of personal belongings, luggage, luggage at the airport, hotel and criminal acts that befall tour participants during the trip.

    - Deportation or rejection by local immigration for any reason, Dewina Tours & Travel is not responsible and there is no refund of tour costs or others.

    - And other reasons beyond the control of Dewina Tours & Travel.


  2. Dewina Tours & Travel has the right to:

    - Cancel or postpone the scheduled tour departure, if the number of participants is less than the minimum number of participants according to each tour product. Any material & immaterial losses incurred by participants cannot be charged to Dewina Tours & Travel. If you want to withdraw, it will be considered a tour cancellation.

    - Change (reroute) the route & travel events according to the conditions & confirmation from the airline or based on hotel conditions in each city/country.


  3. SPECIAL REQUESTS: Special requests such as food menus (vegetarian, diet), adjacent/interconnected rooms, airplane seats, etc., please notify Dewina Tours & Travel at the time of booking the tour (reservation). Dewina Tours & Travel does not guarantee the availability of these requests, because these special requests require confirmation/availability from the hotel/flight/restaurant.


  4. The matters listed in the tour details are bound by these Terms and Conditions. By making payment, participants are deemed to have read, understood, and agreed to be bound by these Terms and Conditions.


Terms and conditions are subject to change at any time without prior notice.

DEWINA TOURS & TRAVEL

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